These past two weeks most of the students of Costa Rica were on vacation and that coincided with the premier of a lot of major films like Get Smart!, Wall-E, Handcock and Batman The Dark Night, so as you imagine all the movie theaters were packed with people these past two weekends.
We went yesterday night to Terramall to watch Batman, we were really excited about it, we wanted to watch it in the VIP theaters to be more comfortable. We arrived there around 6:30 pm, the parking lots were incredible packed, there were cars parked even in the sidewalks, so people were not able to walk freely and it was hard to drive in the little roads of this mall, fortunately we found a spot in the underground parking lot, that was luck.
When we got to the movie theaters upstairs, there were no more spaces in the VIP rooms, only for the 11 pm show, but that was too late for us. I asked the guy if there were spaces in the regular theaters, he said that he couldn't help me, that if I wanted to know, I'd have to go and stand in line in the regular box office. That just sucked because I knew he could have given me that information, it was that he just didn't want to help me, what a nice treatment.
I was amazed by the amount of people there, it was incredible. There was even a sign saying that the 11 pm show was opened because there were too many people wanting to watch Batman, what a nice touch of Cinepolis opening that show, right?.
However, I was really disappointed with their service, you had to stay in a long line to be able to buy a ticket, once you buy it you have to go and stay in another line for around 2 hours if you wanted to get a good seat. People that wanted to buy popcorn and drinks had to stay in a line for half and hour, how hard can it be to serve popcorn and a coke? Come on!! The worst part of this is that while we were waiting on these lines, there were so many people that it was so hot, everybody was sweating, not cool!
Another thing was that I needed to go to the restroom, that was bad, there were no toilet paper, the toilets were all dirty, most of them, there were no even towels to dry your hands, thank God there was soap and water to wash your hands after using those dirty toilets.
I like Cinepolis, because they have nice theaters, but they need to be more prepared for when they are going to have this amount of people, it was just crazy, the service was so bad that I was wondering that if what was paying for the ticket was really worth it.
They should enable an Internet service so you can buy your tickets online and have numbered seats so people don't have to stay in a line for so many hours just to get a nice seat, check this site to get an idea: http://www.yelmocineplex.es/ideal_yelmo_cineplex.html
Also, they should hire more people to keep the restrooms clean and to serve popcorn and cokes faster and they should improve their air conditioning as well, it is just a matter of keeping their customers comfortable and happy with a good service, I think that is a good investment!